Zalora SG Reviews
(Rated by 2482 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.0
Base on 10 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.7
- Return Policy4.5
- Good Value4.3
- Shipping & Delivery4.3
- Customer Service4.3
Recent Customer Reviews (10)
Tilly Norris
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Hayden Crawford
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Pablo Smith
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Marisa Almeida
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Melanie Mayer
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Denise Devlin
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Rumisa Karataev
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Hesther Beekhuizen
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Luca Gottschalk
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Stephan Mayer
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Payment Methods
Accepted Payment Options:
Prices for items on Zalora.sg vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Zalora SG credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Zalora SG Pros & Cons
Pros
1
Good Price and Products: Zalora.sg offers competitive prices and a wide variety of good-quality products, including clothing, shoes, accessories, and beauty products.
2
Good Discounts: The platform frequently runs sales with discounts up to 90%, making it a great option for those looking for deals.
3
Fast Delivery: Orders are typically delivered within 2-4 days in Singapore, and free delivery is offered for orders over $50.
4
Easy Returns: Zalora.sg has a hassle-free return policy, allowing customers to return items within 30 days without additional shipping costs.
5
Multiple Payment Methods: The platform offers multiple payment methods, including cash-on-delivery, credit/debit cards, and PayPal.
CONS
1
Non-existent Customer Support: Many customers have reported poor customer service, with long delays in communication and unresponsive customer support teams.
2
Poor Tracking: There have been issues with tracking items, with some customers reporting that their orders were not received despite confirmation of delivery.
3
Unreliable Platform: Some users have experienced delays and mistakes in shipping, including the wrong items being sent or items not being delivered at all.
4
High Price Level: While prices are competitive, some consumers have noted that the price level can be high for certain items, especially when compared to other online retailers.
Zalora SG Features and Benefits
Features
Comprehensive Return Policy
Exchange or return items within 30 days if size doesn't fit or change of mind, with self-return options at NinjaVan or POPStation/SingPost, return pick-up, and tracking system.
Fast Delivery
Orders delivered within 2-4 working days, with options like Zalora now delivery or express delivery.
Free or Discounted Shipping
Free delivery for orders over $50, with minimum shipping fees varying by items.
Wide Variety of Products
Broad range of clothing, shoes, accessories, and beauty products.
Authentic Products
Genuine and good-quality products.
Easy Returns
Hassle-free 30-day return policy without additional shipping costs.
Multiple Payment Methods
Includes cash-on-delivery, credit/debit cards, PayPal, installments, and buy now pay later options.
Customer-First Brand
Seamless shopping experience across mobile, tablet, and desktop powered by innovators.
Hassle-Free Cross-Border Shipment
Competitive shipping rates that minimize business risks.
One-Stop Seller Center
Manages inventory, sales data, account statements, and more.
Frequent Discounts
Sales events like 5.5 sale with up to 80-90% off on various brands.
Best Price Guarantee
Cashback of up to 120% of price difference or SGD 150 if lower price found elsewhere.